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Practice Policies

Privacy Policy

Parkes Street General Practice as a health provider in the private sector is bound by the National Privacy Principles. These principles set the standards by which we handle personal information collected from our patients. A copy of these principles is available to download from the link below. A hard copy can be obtained at the reception desk. 

PSGP RACGP-Patient-Privacy-Pamphlet-2023

Medical Information and Advice Disclaimer

It is not the intention of Parkes Street General Practice to provide specific medical advice but rather to provide users with information to better understand their health and their diagnosed disorders.
Specific medical advice will not be provided, and we urges you to consult with a qualified physician for diagnosis and for answers to your personal questions.
Parkes Street General Practice does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website.
We have exercised due care in ensuring the accuracy of the material contained on this website.
Nothing contained in this site is intended to be used as medical advice and it is not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes or as a substitute for your own health professional's advice.

Social Media Policy
All posts on the practice’s social media websites must be approved by the social media officer.

When using the practice’s social media, all members of our practice team will not:
•    Post any material that:

o    Is unlawful, threatening, defamatory, pornographic, inflammatory, menacing, or offensive
o    Infringes or breaches another person’s rights (including intellectual property rights) or privacy, or misuses the practice’s or another person’s confidential information (e.g. do not submit confidential information relating to our patients, personal information of staff, or information concerning the practice’s business operations that have not been made public)
o    Is materially damaging or could be materially damaging to the practice’s reputation or image, or another individual
o    Is in breach of any of the practice’s policies or procedures

•    Impersonate another person or entity (for example, by pretending to be someone else or another practice employee or other participant when you submit a contribution to social media) or by using another’s registration identifier without permission

Our practice complies with the Australian Health Practitioner Regulation Agency (AHPRA) national law, and takes reasonable steps to remove testimonials that advertise our services (which may include comments about the practitioners themselves). Our practice is not responsible for removing (or trying to have removed) unsolicited testimonials published on a website or in social media over which we do not have control.


4. Email Policy (also see Communication policy)
Our practice does not encourage correspondence by email.
If emails are received, communication with patients via electronic means is conducted with
appropriate regard to privacy.
Our practice is mindful that even if patients have provided electronic contact details, they may
not be proficient in communicating via electronic means and patient consent needs to be
obtained before engaging in electronic communication.

5. Interpreter Service

We understand that communication is key to good healthcare, which is why we offer translation services, including the Translating and Interpreter Service (TIS), National Relay Service (NRS, and National Auslan Interoreter Booking Service (NABS). If you require additional communication support, please let our reception team know at least 48 hours before you appointment.

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